True Corporation Advocates for Human Oversight and Data Privacy in Corporate AI Integration

Brickinfo News Agency – True Corporation has outlined its strategy for integrating artificial intelligence into corporate environments, prioritizing data privacy, security, and human oversight. Speaking at the SCBX AI Outlook 2026 event in Thailand, the telecommunications company emphasized that as AI integration deepens, organizations must focus on robust data governance and responsible usage frameworks rather than solely adopting the technology for speed and operational efficiency.

Montri Stapornkul, Head of the Data Privacy Division at True Corporation Plc., highlighted the necessity of transitioning employees from simple AI users to AI orchestrators. This elevated role requires workers to define specific problems, determine appropriate data usage, and carefully validate the outcomes generated by artificial intelligence within their specific work contexts. Montri stressed that AI must function strictly as a decision support system rather than a final decision maker. Maintaining a human-in-the-loop approach ensures that accountability remains with human operators, preventing potential biases, data misuse, or unexplained errors in matters affecting personal data, safety, and overall organizational credibility.

To implement these standards, True mandates that responsible AI must be a shared duty across all departments. The company advocates for a “privacy by design” approach, requiring organizations to evaluate data sources, legality, protection measures, and system auditability before addressing broader security and functional requirements. True has established a corporate policy framework rooted in data privacy to govern data and AI usage, ensuring these guidelines are practically integrated into daily operations, customer service, and new business development.

Beyond internal operational policies, True views its organizational readiness as a foundational step for enabling Thailand’s broader digital economy, facilitating the deployment of AI, cloud services, and intelligent utilities at scale. “As many AI tools run on True’s connectivity and digital ecosystem, the reliability of infrastructure can no longer be measured only by speed or coverage. It must also be measured by the ability to protect data, ensure security, uphold transparency, and enable the responsible use of technology,” Montri stated. He further noted that True must start from within through policy, governance, and employee upskilling to ensure that AI creates real value built on a foundation of trust.