Jirachai Kunakorn, Deputy Chief Network Officer of True Corporation Public Company Limited, stated that the 2025 floods in Hat Yai highlighted the necessity of continuous communications for emergency calls, hospitals, rescue teams, and government agencies. Following site inspections led by Jirachai and Uthai Sirisawut, Senior Leader for Regional Network Rollout and Operation South, the company finalized its regional network recovery plans with a focus on minimizing service disruptions and accelerating infrastructure restoration.

The preparedness measures cover five main operational areas. First, True Corporation inspected 100% of its base stations in Hat Yai and surrounding areas of Songkhla, reconfiguring network topology to establish direct links between strategic base stations and the core network. Reducing dependence on intermediate relay sites allows for faster service recovery if localized infrastructure sustains damage. Second, the company integrated AI water-level analysis using data from ThaiWater and government agencies to assess flood risks and pre-position mobile generators at vulnerable sites before access routes are cut off.

Third, in response to floodwater levels reaching 3 to 4 meters in parts of Hat Yai last year, True elevated equipment at high-risk base stations to more than 5 meters above ground level, increased backup battery capacities, and installed elevated platforms for generators. Fourth, at core network facilities, the company raised transformers and air-conditioning units, reinforced flood barriers, upgraded water pumping systems, and expanded generator fuel reserves to last approximately 72 hours to sustain operations during prolonged power outages or supply route disruptions.

Fifth, True added redundant microwave transmission links as backups to primary fiber-optic cables for critical infrastructure, including Hat Yai Hospital, building on prior recovery protocols for government command centers, Hat Yai International Airport, Wing 56, and evacuation shelters. For home internet services in flood-prone provinces, the company elevated Outdoor Optical Line Terminal (OLT) units and staged replacement hardware for post-flood repairs.

In addition to hardware upgrades, True Corporation conducted joint base station inspections with the NBTC, participated in the National Crisis Management Exercise 2026 organized by the DDPM, and coordinated logistics with Hat Yai Municipality to ensure site access and rapid engineering deployment during severe weather events.

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