The airline adjusted its schedule by reducing 15 flights on October 1 and 9 flights on October 2 to realign service frequencies with available operational resources. Personnel across relevant operational departments have been deployed to stabilize schedules and prepare for full regular service from Saturday onward.

To assist affected travelers requiring ticket changes or inquiries, THAI will open its ticketing office at the THAI Head Office on Vibhavadi Rangsit Road over the weekend, operating on October 3 and October 4, 2026, between 08:00 and 17:00 hrs. The carrier stated that management procedures will be reviewed to evaluate operational adjustments and prevent similar disruptions in future flight operations.

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The temporary closure aims to facilitate venue operations, security arrangements, and hospitality services to meet international standards for delegates and participants attending from across the globe. All commercial and public areas will remain inaccessible to visitors throughout the eight-day period, with regular operations scheduled to resume on October 19, 2026.

The venue management has urged the general public to avoid traveling to the immediate vicinity during this timeframe to prevent traffic congestion. The hosting of the 2026 IMF–World Bank Group Annual Meetings marks Thailand's second time organizing this global financial conference, following its first hosting 35 years ago in 1991.

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• Thai Airways Expedites Delayed Baggage Delivery Following Flood Disruptions at Suvarnabhumi Airport

TAT Governor Thapanee Kiatphaibool visited Suvarnabhumi Airport to inspect operations and offer support to ground staff dealing with significant baggage backlogs affecting Thai Airways and other carriers. Thapanee issued an apology to affected travelers, emphasizing that resolving the disruption remains the primary operational focus.

“On behalf of the Thai people, I sincerely apologize to all travelers who have experienced difficulties at our airports, particularly with flight disruptions and baggage handling,” Thapanee stated. “Our priority is clear: to resolve the situation as quickly as possible and restore normal operations.”

Thapanee confirmed that the TAT is collaborating directly with Airports of Thailand (AOT), Suvarnabhumi Airport, Don Mueang International Airport, Thai Airways, the Immigration Bureau, the Customs Department, and Thailand Privilege Card Co., Ltd. (TPC). The coordinated effort aims to expedite baggage returns and assist stranded international visitors. Authorities project operational recovery within 24 to 48 hours.

Alongside disruption relief, the TAT and TPC deployed joint teams to assist individuals affected by recent flooding around the airport perimeter. Over September 28 and 29, 2026, the agencies prepared and distributed more than 1,000 food and beverage sets—including instant noodles, bottled water, and ready-to-eat meals—to stranded travelers, immigration officers, and operational personnel stationed throughout the passenger terminal.

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Chai explained that the operational disruption stems from employees, particularly skilled labor, being unable to commute due to flooded homes. In response, the airline coordinated with the military to deploy trucks for staff transportation in flooded areas, while offering special compensation and incentives. The Royal Thai Air Force and the Ministry of Defence also provided personnel to assist with general ground duties.

A secondary problem involves overflowing cargo facilities. Businesses have been unable to collect their shipments from the airport, leaving cargo stranded on towing equipment and causing a shortage of available transport for incoming aircraft. Over the past two days, nearly 100 percent of Thai Airways flights experienced delays, with less than 3 percent departing on time. To manage the crisis, the airline reduced its outbound capacity from Bangkok by approximately 30 flights out of 110. This reduction involves canceling or consolidating flights, transferring passengers to other airlines, utilizing third-party ground handlers, and temporarily halting cargo loading for certain partner airlines to improve overall punctuality.

To tackle the baggage backlog of over 5,600 units, the company implemented a "Set Zero" strategy. This separates incoming luggage from the delayed backlog, allowing new passengers to receive their belongings immediately. Three logistics companies, including Thailand Post, have been hired to deliver stranded baggage directly to passengers' accommodations. Supported by Airports of Thailand in terms of space allocation, the airline mobilized office staff and 100 Air Force personnel to process the bags within the 72-hour deadline. Passengers can track their baggage status via the official website and Facebook page.

Chai firmly dismissed rumors of a worker strike, reiterating that the staff shortage was entirely flood-related. He noted that the number of on-duty Load Masters dropped from 45 to just over 20, prompting licensed senior executives to step in and supervise ground operations. The management team issued an apology and established a dedicated desk to process compensation for passengers affected by the delays.

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Chai Eamsiri, Chief Executive Officer of Thai Airways International, issued a formal apology to passengers for the inconvenience caused by the operational disruption. He stated that the airline is committing full resources to reunite passengers with their belongings and will maintain close operational oversight until every delayed bag is delivered.

Ground operations faced substantial backlogs after extreme weather hit the Bangkok metropolitan area on 26–27 September 2026, leaving luggage from 52 flights delayed across the terminal system. Ground handling personnel are continuously delivering sorted baggage to passengers who have registered their delivery details with the carrier.

Flight schedules also felt the residual impact on 28 September 2026, with 34 flights experiencing operational delays. Airline officials reported that ramp and baggage conditions are steadily improving as floodwaters recede from access routes, allowing stranded ground crews to return to duty and restore handling capacity.

Passengers seeking to retrieve their baggage in person can visit the Baggage Services Office on Level 2, located opposite the Domestic Arrivals exit at Suvarnabhumi Airport, operating daily from 06:30 to 23:30 hrs, or call +66 2 134 5373–74. Those who submitted delivery information via the airline's QR code system will have their luggage dispatched directly to their registered residential or hotel addresses once airline personnel verify details via phone or email. Unregistered travellers or those requiring assistance can contact domestic services at +66 2 134 5373–74 or international flight support at +66 2 134 5466–68.

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The deployment addresses severe flooding across the housing estate, where water levels have exceeded one meter in multiple sections. The deep floodwaters have restricted vehicular access and stranded residents inside their homes, presenting critical challenges for vulnerable groups including bedridden patients, young children, and the elderly. Emergency responders, rescue personnel, and relevant government agencies have mobilized across the area to conduct evacuations, safeguard personal property, and transport food, clean drinking water, and essential medical supplies.

The mobile base station aims to mitigate service disruptions caused by regional water inundation, ensuring uninterrupted cellular communication for both residents and rescue operations. Stable telecommunications infrastructure allows stranded citizens to request emergency assistance, receive disaster updates, and maintain contact with family members, while facilitating operational logistics among disaster mitigation teams.

Field engineering personnel have also been stationed in the vicinity to conduct real-time equipment monitoring and adjust operational parameters as weather conditions evolve. The intervention is part of broader emergency protocol measures between state regulators and telecom operators to maintain network continuity during ongoing heavy precipitation and urban flood events.

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The operational disruptions began on September 26, 2026, and persisted into September 27, prompting numerous passenger complaints concerning delayed departures and prolonged baggage retrieval. Heavy flooding across multiple districts prevented ground personnel from commuting to the airport, creating an immediate workforce deficit that impacted apron and terminal operations.

Compounding the personnel shortage, several Thai Airways baggage carts experienced mechanical failures, substantially hindering baggage transfer for incoming flights and slowing departure turnarounds. The combined constraints left luggage unclaimed from multiple flights and disrupted scheduled departures across both domestic and international operations.

In response, Suvarnabhumi Airport management called for an immediate increase in ground handling manpower, accelerated maintenance for broken baggage carts, and the rapid deployment of replacement equipment. Terminal operational teams have also been dispatched to baggage claim zones to assist travelers, while updated baggage status tracking is being broadcast across terminal display screens and public address systems.

Affected travelers who have not yet received their luggage are being directed to fill out delayed baggage report forms to arrange tracking and delivery. Passengers may reach the Thai Airways Lost and Found counters at Suvarnabhumi Airport at 02-134-5453 to 55 for international flights, 02-134-5473 to 74 for domestic flights, or through the carrier’s primary contact center at 02-356-1111 while airport authorities continue monitoring service restoration efforts.

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The deployment took place across five specific coordinates in the capital, including locations near the Chao Phraya River, ICONSIAM, and Siam Square. The operation served as a live demonstration of the platform’s multi-brand drone coordination capabilities within a dense urban airspace, transitioning the system from previous remote trial deployments into commercial logistics testing.

Developed by the company’s Research and Innovation Center, the platform integrates artificial intelligence, 5G telemetry, and central mission control systems to manage flight operations. Prior to this urban test, the system was utilized for emergency medical supply transport in remote regions and disaster response operations in Nan Province, establishing initial operational safety parameters in non-urban environments.

Ekaraj Panjavinin, Head of Research and Innovation at True Corporation Plc., stated that the primary objective of the mission was to demonstrate cross-industry technical scalability rather than establishing a dedicated retail delivery service. He noted that operational protocols required comprehensive route surveys, structural obstacle mapping, strict regulatory clearances, and safety redundancies to account for shifting weather patterns and equipment parameters in heavily populated corridors.

The system’s core architecture relies on four technical components: automated mission scheduling to reduce manual piloting dependencies, True5G network integration for real-time telemetry and video feeds, embedded machine learning models for dynamic route recalculation, and a unified infrastructure combining cloud computing with physical autonomous hardware. The trial forms part of the telecommunications provider’s broader research into automated transport networks, emergency response systems, and industrial logistics management.

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Airport management issued an operational update on September 26, 2026, confirming that incoming and outgoing flights continue on regular schedules. To assist passengers affected by surface water on perimeter access roads, airport officials opened 200 complimentary vehicle parking spaces at Cargo Warehouse 4, complete with security personnel and internal transit connectivity to passenger terminals.

Public ground transport systems serving the airport have been reorganized to manage disruptions on exterior roadways. Metered taxi services face temporary suspensions because of flooding on adjacent routes and vehicle breakdowns. Officials advised passengers to use alternative transit, particularly the SRT Dark Red Line suburban train connecting Krung Thep Aphiwat Central Terminal and Rangsit, which operates normally between 05:00 and 24:00 with trains departing every 10 to 15 minutes.

Bangkok Mass Transit Authority (BMTA) bus routes A1 through A4 continue regular services, though passengers should expect delays of approximately 45 minutes. Pick-up and drop-off operations for all BMTA buses have been relocated entirely to the Service Hall. Ride-hailing services via Grab remain operational with additional SUV-type vehicles requested for terminal coverage, while Transport Co. intercity buses to Pattaya and Hua Hin operate as scheduled with standby relief buses deployed from Mo Chit. Airport shuttle buses running between Don Mueang and Suvarnabhumi Airport also maintain standard timetables.

Travelers arriving via private vehicle are advised to utilize the elevated Don Mueang Tollway for direct terminal access to bypass ground-level water accumulation. The airport requests departing travelers to allow extra transit time, arriving at least three hours prior to international flights and two hours before domestic departures. Inquiries regarding flight schedules and transit can be directed around the clock to the airport public relations center at 0 2535 1192, the public transport management center at 0 2535 1247, or the AOT Contact Center at 1722.

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The announcement follows rising water levels in surrounding areas, particularly along the Lat Krabang corridor. While the primary access arteries into the airport complex remain open, transport officials have advised motorists and commuters to bypass flooded stretches along the Lat Krabang route to avoid travel delays. Drivers are instead directed to utilize alternative thoroughfares, specifically the Motorway (Highway No. 7) and the Burapha Withi Expressway, both of which offer clear access to the passenger terminals.

To mitigate the risk of missed departures caused by external traffic congestion, airport authorities recommend that passengers allocate additional commuting time. Travelers booked on international flights are advised to reach the departure terminal at least three hours before their scheduled take-off, while those on domestic flights should arrive at least two hours ahead of departure to complete check-in procedures and security screenings smoothly.

Travelers and airport personnel are urged to check real-time road conditions prior to departure and adjust transit plans accordingly. For ongoing updates or travel assistance, the Airports of Thailand contact center remains accessible around the clock via the 1722 helpline.

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